So, currently having 2 issues at once. I am stuck on label created like everybody else as a label was created on December 27th, and still no updates on it. I'm still extremely confused however, contacting wooting has been extremely annoying as i've been having to do it on an account with an email that has no orders with Wooting. How can I make a Wooting Hub account by transferring an order that was originally under no wooting hub accounts?
#Order transferring in Wooting Hub
torn karma
jolly arrowBOT
So, currently having 2 issues at once. I am stuck on label created like everybod...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel an order?
- Return/Refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Support Wizard!
torn karma
with more information
LABEL CREATED
I bought the actual product (Wooting 60HE+) on December 23rd, I then got an email on the 27th about it being shipped to me when it's been stuck on label created. I had to ask UPS, and even send an email to Wooting Hub (a Wooting Hub account with no orders) to see what's going on. (I have expedited shipping)
WOOTING HUB ACCOUNT
Is there a way I can transfer an order from an order with no Wooting Hub account linked to it?
arctic abyss
Every order is tied to a specific email. When you create an account on the hub, it just shows any orders tied to that email.
torn karma
Every order is tied to a specific email. When you create an account on the hub, ...
So if I create an account with the email that was used to get the order it will transfer the order to the wooting hub account
arctic abyss
The account shows any orders that share the same email.