naive ermine
I just got my wooting 80HE and my W key led only works on blue, red and green both don't work. I created a ticket but I'm worried (from what I've read) that the ticket would take months to be resolved. Can I get an ETA and any help regarding the issue.
vestal peakBOT
I just got my wooting 80HE and my W key led only works on blue, red and green bo...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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fossil timber
Only support can provide you info on support tickets
naive ermine
Only support can provide you info on support tickets
just wanna know if its gonna be days, weeks, months for them to respond and if there are other steps i should take
fossil timber
It seems it's not unusual to go days to a week+ between responses while their support is overwhelmed. I don't think there's anything you can do here, it seems pretty obviously faulty. You could try to perform a reset on it.
naive ermine
It seems it's not unusual to go days to a week+ between responses while their su...
yea they are very overwhelmed, and ive tried a reset, didnt fix it unfortunately
fossil timber
That's a drag, sorry you got a faulty one. I'd just sit tight and wait for their response.