#Broken keyboard?

1 messages · Page 1 of 1 (latest)

quiet skiff
#

Recently received my Wooting 60HE in the mail earlier today. After play testing it for two hours on Valorant I noticed my Backspace doesn’t work, and whenever enter is pressed the shift key is automatically pressed. After troubleshooting it led me to try factory resetting the keyboard, which is not possible since the backspace doesn’t work. Does anyone know any fixes, or should i send the keyboard back?

warm elkBOT
# quiet skiff Recently received my Wooting 60HE in the mail earlier today. After play testing ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

deft radish
#

maybe you can check wootility and remap the keys / check if keys were remapped

quiet skiff
rose ice
#

try putting in a new switch?

quiet skiff
rose ice
#

once we receive your board youre able to get a replacement or get refunded

#

Hope it works out!