Issue resolved | Wooting | Page 1

feral drift Nov 12, 2024, 8:46 PM

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I recently had a horrible experience with FedEx not receiving something I ordered and they never resolved it.. the company had to refund my money. FedEx is not a good company and should not be used!

feral drift Nov 13, 2024, 1:21 AM

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I agree with you the customer shouldn't have to hunt down the order you didn't receive..

feral drift Nov 13, 2024, 1:55 AM

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I'm sorry for your troubles I absolutely understand the frustration. I ended up getting my money back from the company. If you add a customer pay for something and don't receive it the company must resolve the issue!

versed musk Nov 13, 2024, 2:26 AM

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I mean yeah it is terrible but once something is leaves their warehouse its not in their hands, they cant really do anything if someone from UPS,USPS or any other delivery company worker stoles ur stuff, and as for the reply waiting times yeah its harsh i could understand that, but when u have tens of thousands of emails from customers with a team of 50 ppl its hard to reply to them plus they are training the new CS Members while trying to reply to the emails they goy daily

turbid tree Nov 13, 2024, 10:34 AM

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How long does it take before they answer an support ticket, i have oreder a keyboard, but i havent gotten a single confirmation mail or any updates, only sign that i bought it is the money that left my account, haha.

rugged phoenix Nov 14, 2024, 7:19 AM

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I mean just go to PD and get a new one. It seems like that you only need to file a report and send it as a proof if i didnt misunderstood.

stiff elk Nov 14, 2024, 8:44 AM

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turbid tree How long does it take before they answer an support ticket, i have oreder a keyb...

Different, last time i contacted them it took 3 weeks which was a cancellation despite the automatic email saying it takes 1-2 business days.

turbid tree Nov 14, 2024, 11:09 AM

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stiff elk Different, last time i contacted them it took 3 weeks which was a cancellation d...

They got back to me today, they fixed it and i can now se my order.

stiff elk Nov 14, 2024, 11:35 AM

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turbid tree They got back to me today, they fixed it and i can now se my order.

i still cant see my optimum case

rugged phoenix Nov 14, 2024, 12:31 PM

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I dont think that they can request informations like "who shipped it" from FedEx and thats why they are asking to file a report. Lets say they did asked FedEx without you filing a report to PD. Then the logic thing would be that FedEx would reply by that they did deliver. Now in this case Wooting support wouldnt be able to learn anything anyways.

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Kinda normal

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But i understand you, that is slow

#Issue resolved