My Keyboard wooting 80HE Is not working at alll

[lavish crown]

My wooting is not working i tried using every cable i have its not even typing anything and no led lights nothing even my pc is not seeing that there is a device connected to it i tried using the wooting cable to check if maybe the new cable has an issue but when connecting it to my old keyboard the lights turn on and it types! But the wooting keyboard is not responding at all i waited for this keyboard 3 months !! I preordered it and got excited and all i get now is a defect !!

I even changed the place of the usb i also did connect it to directly the motherboard still nothing is happening please help i just got it today!

[solemn kite]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
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• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[obsidian drum]

@sleek crater

[meager solar]

Hello! First I'd like to ask you to plug the keyboard into another device (preferably with the original cable that came with the keyboard.

Let me know if anything different happens at all, and if not also let me know

[lavish crown]

I tried still didn’t work

[sleek crater]

I'll include some additional points just in case:

1. Check if you can place the keyboard into "Wooting Restore" mode by following these steps:
   • Unplug the keyboard.
   • Hold down the top-right and bottom-right keys [Right Arrow] + [Pause].
   • Plug the keyboard back in.
   • Release the keys after 3 seconds.

Check if the [Pause] [Right Arrow] keys are blue; this will indicate the keyboard is in Wooting Restore mode.

If there is no change, proceed to step 2.

2. The internal cable might have come loose, preventing the keyboard from receiving power. You can check if it is securely connected by following this guide to disassemble the keyboard and reconnect the cable if necessary.
   Video Guide

[lavish crown]

For the first approach it didn’t work
And for the second approach i don’t have a small screwier to open it

[meager solar]

well then thats your next step

get a screwdriver that fits!

[lavish crown]

Broo THANK YOU SO MUCH YOU GUYS MADE MY DAY

the second approach worked !

It was loose

[meager solar]

thats great!

[sleek crater]