#Wooting 80HE major issues

1 messages · Page 1 of 1 (latest)

woeful sundial
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Im having alot of trouble with my new keyboard. Sometimes it gets stuck on a specifc letter and just spams it i have to unplug it and replug it everytime, other times i cant press anything and i have to unplug and replug for it to work again.

Ive updated it via the website, and made no deiffrence

chrome marlinBOT
# woeful sundial Im having alot of trouble with my new keyboard. Sometimes it gets stuck on a spe...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
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deep dove
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Are you using 8k polling?

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if so try using 1k polling for the time being if that ends up solving the issue

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follow back it's possible someone from wooting will use the info to help fix the ongoing issue

woeful sundial
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i will get back to you if it happens again

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just turned it down to 1k polling

candid shore
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has it happend again?

pallid void
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I have this same issue as well and literally just unplugged my keyboard and came here

thin seal
candid shore
thin seal
thin seal
candid shore
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Yeah getting my this week hopefully il see if there any updates with it