#How can i restore my 80HE

1 messages · Page 1 of 1 (latest)

cloud oasis
#

When i plug my 80HE -> "E' and "R' key show RED LED , whole keyboard not function (I already in "Wooting Restore" Mode but the Wootility software not have the actual model of Wooting 80HE

crystal muskBOT
# cloud oasis When i plug my 80HE -> "E' and "R' key show RED LED , whole keyboard not functio...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

last anvil
#

make sure you update the keyboard via here as well

#

don't use v4 wootility for 80he

cloud oasis
#

not working , actually i am updating on the webapp -> then a accident made the update stop

last anvil
#

you need to restore first

cloud oasis
#

so i need to restore it, but right now

#

the wootility software

#

not have the actual model of it

last anvil
#

it is the updated version of wootility

#

only use this for the 80he

cloud oasis
#

so how can i get detect in Restore mode

#

i can't detect it right now

#

on V5 webapp

last anvil
#

can you verify the keyboard is in restore mode

#

via windows bluetooth devices under other should say wooting restore

cloud oasis
#

i saw it on my Windows setting "Wooting Restore"

last anvil
#

okay cool

#

could you try restoring via demo mode

#

see if that works

#

"Try out Wootility"

cloud oasis
#

ok let me try

#

thank you

last anvil
#

no problem

cloud oasis
#

done

#

thank you for ur support