Keyboard with many problems

[wide wind]

I'm thinking of buying the 60HE+ but on this forum I only see a thousand kinds of technical problems, problems with order processing and money freezing and it doesn't give me a good feeling. I don't understand how a keyboard that is ranked in the TOP 3 in the world when it comes to gaming can have so many problems and on top of that with the money it costs. Right now I just have doubts and I don't know whether to buy this keyboard or another one.

[formal orchid]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[frail forge]

Not every keyboard is perfect even if u go with the number 2 or the number 1 keyboard, theres gonna be issues with it, tho not everyone gets issues with their keyboard this is how life works kinda

Like i have my 60HE since last year and i never had any problems with it

[fickle canopy]

We don't hide the issues we run into and it's publicly available. If you look at the scale at which products are produced/shipped/used against the amount of tickets on this forum, then this is small. In your case, you can't see the bigger picture, it's limited to the scope of what is useful on this discord, therefore it would seem greater than what it is.

This doesn't take away that everything is going perfect, the reality is stil lthat we are growing fast which comes with professionalizing, scaling, and building structures to support it. That isn't done within a day, so there are going to be growing pains.

[wide wind]

I understand, a quick question, do you have discounts for Black Friday dates?