I ordered the Wooting 80HE along with the wrist rest, but now I’d like to remove the wrist rest from my order. I contacted Wooting support by email on October 10, but I haven’t received a response yet. I was told it would take 1 to 2 weeks to hear back, but it’s been close to weeks now. Could someone help?
#Support response time
cunning finch
opaque mauveBOT
I ordered the Wooting 80HE along with the wrist rest, but now I’d like to remove...
Thanks for posting your support request!
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heavy yarrow
I requested support on September 26th got my replacement today November 5th. I'd say within that time frame I was waiting along with around 10 days of back and forth with Customer support. So expect for it to take sometime.
red brook
I requested support on September 26th got my replacement today November 5th. I'd...
how long did it take for them to reply a second time?
after getting the first actual reply
heavy yarrow
Ill double check
west axle
Editing items on pre-orders is generally considered lower priority might take a bit longer for it to be looked at
heavy yarrow
agreed
heavy yarrow
after getting the first actual reply
First actual reply was october 22
last was october 30th at 1:am MTN and 7:25 MTN
so it was actually 9ish days or 8 depending on time zone
red brook
First actual reply was october 22
what about the second reply?
heavy yarrow
First oct 22 12:28am MTN Second: October 22: 8:58pm MTN
red brook
oh damn that was sorta quick