no news of my package for 2 weeks | Wooting | Page 1

viscid grove Oct 22, 2024, 10:22 AM

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Hello , it's been two weeks since my keyboard was shipped but I still haven't heard anything, I called the post office and they told me they never received the package in physical form. I sent an email to support but still no reply, is there anyone in the same situation because I'm worried. I'm from Belgium.

heavy vaporBOT Oct 22, 2024, 10:22 AM

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viscid grove Hello , it's been two weeks since my keyboard was shipped but I still haven't he...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
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Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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shell ledge Oct 22, 2024, 10:30 AM

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what does the tracking link say?

viscid grove Oct 22, 2024, 10:34 AM

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I have not heard anything about my parcel since the shipping email.

shell ledge Oct 22, 2024, 10:41 AM

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so this updated happened on a sunday, when normally nothing really happens. It now has been 48h since, so please give it some time. the parcels most likely still need to get picked up from the warehouse

viscid grove Oct 22, 2024, 10:51 AM

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I've been waiting for an update for 2 weeks

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I called the post office and they told me to contact the sender

shell ledge Oct 22, 2024, 10:54 AM

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ah you didn't sent the other stuff before ;) whats your order number?

viscid grove Oct 22, 2024, 10:55 AM

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sorry in english they won't appear. My order number is : EU238984H

shell ledge Oct 22, 2024, 10:57 AM

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it's all good, Im Dutch ;)

viscid grove Oct 22, 2024, 11:34 AM

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Did you find information about my order?

shell ledge Oct 22, 2024, 11:35 AM

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I asked but havent gotten a reply

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if its something imporant im sure they will send u an email

#no news of my package for 2 weeks