Replacement part still not shipped

[long temple]

So I had a white spacebar that didn’t fit on my 60he+ keyboard. I already received help with it and got a replacement spacebar in place. As you can see in one of the screenshots provided, it has been quite a while since and it still hasn’t been updated.
Please help and thank you in advance.

[civic rock]

Thanks for posting your support request!

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[long temple]

[digital plinth]

for me shopify wasnt really up to date with everything that was going on so i used parcelsapp/ i googled universal tracking and picked the first one

[long temple]

Ah ok thank you very much~

[long temple]

Although I hope I can receive help from an professional soon..

[novel bone]

I need to head to bed so i amy not replied but to explain the replacement parts:

These replacement parts need to be individually picked out and packaged, then sent to Monta to be shipped out. I think another batch is being sent to Monta this week, but I'm not sure.

[long temple]

Hello again! Thank you for your help~

[upbeat tartan]

Offtopic, what discord background are you using, the dark red looks really good.

[long temple]

Ah im using the Crimson Moon background~

[upbeat tartan]

Alright thanks 👍

[long temple]

No problem!

[long temple]

Hello again! I was wondering if maybe you could check the progress of my replacement order because it still hasn’t been updated and when I try to track the order using the tracking number, nothing shows up.. Please and Thank you in advance!

[novel bone]

could you tell me your order number
EU-xxxxx

[long temple]

Of course, EU231205H

[novel bone]

Thanks
This order was packed a while ago, so this should have been handed over to the fulfillment center to be shipped. I am following up on this.

Set your Ticket to active and ill see if i can give you an update on Monday by email
(the person that handles these is working then)

[long temple]

Ah ok thank you so much! And how would I set my ticket to active?

[novel bone]

i did that already
it is just a reminder that your issue has not been resolved

[long temple]

Ah ok my bad thank you.

[long temple]

Hello! I was just wondering if there has been any update on the order. Please and thank you so much!

[novel bone]

Currently waiting for a response; was told they will have an answer by today or tomorrow (most likely tomorrow).

Sorry for the delays, mate