#shipping

1 messages · Page 1 of 1 (latest)

old knoll
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Ive seen that someone has had the same issue as me regarding too uk import tax. had an email off wooting saying me to pay for uk customs tax. wondering why and if a refund is possible????? if someone could answer please

fading valeBOT
# old knoll Ive seen that someone has had the same issue as me regarding too uk import tax. ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
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pulsar onyx
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refund of import tax?

old knoll
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uk tax'

pulsar onyx
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oh

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im not sure then tbh.. maybe someone from wooting can help out

old knoll
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its possible that somehow the tax im paying is not going to uk? or dpd are havent been updated on the payment

pulsar onyx
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its possible but also ive seen somehwere (might be unrelated case) where someone from wooting said to pay the invoice and they will refund it back to you

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but obv dont do that until they come and confirm it for your case

old knoll
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yes someone else had the exact same issue and got refunded just wanted to see if i could

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as combined i payed nearly £70 on top of keyboard

fallow token
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If you paid customs twice this shouldn't happen send an email to social@wooting.io with the bill you paid to customs and they'll refund the tax you paid to Wooting

old knoll