warranty shipback fee

[solar cargo]

if something happens to my keyboard, and I was to return it to the Netherlands or whatever, would the shipping fee be covered by me or?

[terse zinc]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[hardy sorrel]

for warranty cases i believe wooting covers the shipping costs

[solar cargo]

could u walk me through the process im sorry ive never had to deal with warranties internationally 😭

[hardy sorrel]

what is the issue you're experiencing

[solar cargo]

like, if i was to return it due to still having valid warranty

[hardy sorrel]

im just curious why do you need to send it back, is there something wrong with the product?

[solar cargo]

no no, i was thinking on buying one tonight and i thought i could maybe just get educated on that topic beforehand, cause different companies have different warranty policies

[hardy sorrel]

oh i see. warranty costs are covered by wooting. its four years for the keyboards and two year for leds
exception is two he which has a two year warranty

heres more info https://wooting.io/policies/warranty-return-policy

[solar cargo]

cause i've always thought if its international and id have to return it for whatever reason, I'D have to be the one paying for the shipping back

i see

[solar cargo]

thanks mate, worked stuff out :)
i read this n yea

only covered if im in the nl

[hardy sorrel]

this is for product returns, as in the 30 day return policy

which is separate from warranty returns

[solar cargo]

oh

ic, thanks for the immediate help provided regardless