The polybag…

[ruby needle]

Hey, anyone get that 80he in the polyester packaging？

[tough spruce]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel an order?
• Return/Refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Support Wizard!

[brave bough]

A lot of people in US got their 80he in polybags.

[proud harness]

Such a joke tbh. I paid for the box and waited 6 months. Somehow it’s in a bag? Massive disappointment.

[ruby needle]

Same...I waited for 6 months, and finally it may be a broken keyboard. I really can't accept this result.

[graceful sundial]

Im in the same boat saying Wooting is supposedly helpful this is BS I’m so pissed off right now waiting for 6 months for this still haven’t even received anything from Wooting company repose or any information on my order Wooting y’all suck straight up y’all need to better communicating and better customer service

Customers like our self making this company successful and y’all can’t even reply back or figure out the problem all u guys are doing sending bot emails we need real live people response and helping us we spent more then 200+ dollars on this I’m very upset with Wooting

[toxic bronze]

pretty sure it was the warehouses putting them in bags despite wooting saying to put them in boxes, but I'm unsure. Mine is in a bag too hoping everything is okay

[brittle stag]

2/3rd of the US batch 1 did

[brittle stag]

ya wooting's cs was not built for this explosion of popularity

just a while back they had like 15 people on cs

and like 60000 preorders for just the 80he

[graceful sundial]

Yeah, it’s just pretty upsetting waiting so long and I was one of the founders to pre-order. It just felt like they needed to be more on top of it. I understand it’s popularity and everything but sucks when I’ve waited this long and get these results back hopefully everything’s OK

Also, wooting had a couple months to figure out and know how much people ordered the 80 HE keyboard. They should’ve been more prepared if they knew how many people ordered keyboards.