#Where is my keyboard? No updates for 2 weeks after being "shipped"

1 messages · Page 1 of 1 (latest)

patent hedge
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Got email from wooting that said it was sent out the 19th september.
Dhl tracking says they have received information from the shipper, nothing else.

Anyone knows whats going on? I did send a mail to support 25th september. Still waiting for a first response there.

To germany btw if others have the same issue.

tiny tulipBOT
# patent hedge Got email from wooting that said it was sent out the 19th september. Dhl trackin...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard*
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Support Wizard!

patent hedge
#

👀

upbeat stag
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Im in this boat with you but in Sweden... Mine was "sent out" the 18th. No clue whats going on here.

patent hedge
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🤡

upbeat stag
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Did they reach out to you? I got everything solved 🙂

rustic egret
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Apologies for the delay! that seems like a long time to get something shipped to germany. whats your order number?

marsh monolith
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Im in the exact same boat

rare tundra
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will they be arriving in november?

upbeat stag
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@patent hedge