Wooting 80HE key activating itself on Tachyon Mode

[crude pagoda]

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[unborn totem]

I initially made the post with it being activated only on Tachyon Mode, but it looks like even without Tachyon Mode it's still activating. It's been more forgiving recently, by only activating for a shorter period of time, but it's still a concern.

These are older photos of when it was still really bad and would actuate deeper and for longer

[fathom turtle]

can you try changing to 1000hz polling rate inside wootility v5 settings? does it change anything?

[unborn totem]

I could try, but I’d prefer if I can use it for what it’s sold for. Will post later on!

[unborn totem]

this seem to work for now, but I'll keep it posted if it ever comes back

I switched it as soon as it started actuating the "q" key again and it completely stopped it

with that said its looking less likely that its a hardware issue which is good, or can it still be hardware related?

nvm

as i say this to check on it

the issue seems to be back 😦

ok trying no tachyon and 1k polling

seems ok for now but we'll see

[fathom turtle]

i'm guessing you are using stock lekker switches as well? stock cable?

[unborn totem]

stock lekker and coiled cable

[fathom turtle]

could you try a shorter straight cable? it seems like signal integrity..

[unborn totem]

ive tried using the stock cable as well

it didnt make a difference

[unborn totem]

new firmware still no changes, key still activating itself

zzzz

[fathom turtle]

can you contact our support here https://wooting.io/support or email [e-mail]? tagging Andrew, he will most likely be the one handling your ticket :) @round apex

[unborn totem]

i already submitted a ticket

before i made the post

but how do i go about tagging him

like on the ticket or here?

[fathom turtle]

i tagged him just in case, there are a lot of technical tickets in the queue so please stay patient; also forgot to send this video, can you try following it? https://youtu.be/U8ojU_8ASVE

[unborn totem]

ive done all unfortunately, in terms of tagging again is it here I do it or on the ticket?

[fathom turtle]

if you've already sent a ticket, then all you have to do is stay patient and wait for a reply, sorry about that