#problem with my keyboard application bug

1 messages · Page 1 of 1 (latest)

jovial cradle
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Hello everyone I just received my keyboard so I install it everything is fine I install the application I do the updates I have an error (unknown) in part 4 (flashing the firmware) since then my keyboard refuses to turn on I tried to reset it but nothing while my PC detects it under the name of wooting restore but nothing else because the application no longer detects it, I can send you a video to show you what that's done.

Thank you in advance for your help

slow doveBOT
# jovial cradle Hello everyone I just received my keyboard so I install it everything is fine I ...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard or via email to social@wooting.io
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graceful trout
#

I have this same issue but my PC doesn't even detect the KB. Someone fixed this by using the original cable, might want to try that if youre using a custom one.