Me and my friend mailed the support for cancellation of 60HE+. His mail got responded and his money got refunded today but only bot has responded to my mail. Is there a chance that my mail went unseen or I just have to wait?
#Short Question about Cancellation
native remnant
slender cryptBOT
Me and my friend mailed the support for cancellation of 60HE+. His mail got resp...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Support Wizard or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
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zinc lichen
You should just wait. I doubt emails to customer support can go unseen, they are just very busy.
Especially at the moment with all the 80HE orders, cancellations, many other refunds, etc..
native remnant
Should I mail again incase it went unseen?
zinc lichen
How long have you not gotten a response for?
Personally I'd say no as that just creates more spam for the customer support team and could potentially delay your request even more.
You can put your order on hold (in case you didn't do that yet) and just wait for the customer support team to respond.