Questions about order cancellation

[silver vine]

I sent an order cancellation email with the reason last Thursday
However, I haven't received a reply until almost a week has passed
How much longer do i have to wait?

[wet forum]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[abstract basin]

it's been the weekend, wooting doesn't operate during the weekend also keep in mind that they are experiencing high volume of tickets right now so getting an answer might take a little longer, i ask you to please stay patient :) if you feel like your email has been lost in the cracks, don't be shy and send us a follow up email :)

[silver vine]

Whenever I ask for a specific situation, it makes me frustrated to just wait, without an answer

[abstract basin]

also i forgot to mention, make sure you put the order on hold inside the wooting hub, so it doesn't ship to you :)

[silver vine]

Thank you for your kind reply, but I think the customer service processing speed is too slow.

[abstract basin]

there is nothing i can do about this, the 80he is on the horizon so there are a TON of tickets ;)