My order status has changed

[misty barn]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[wicked igloo]

you could read the message below the status of the order

it might clear things up

[wise mirage]

In the end, do I have to wait for the reply of the mail without knowing the cause?

[wicked igloo]

what does the message say?

[wise mirage]

I sent you an email after 24 hours when it was pending. And today, when it was on hold
"This order has been placed on hold.

Not sure why, want a status update, or need support? Contact Us"
It has been changed to this message.

[wicked igloo]

I'm not a staff lmao

best to wait for a cs email to straighten this out

if the hub is specifying the issue