tired bridge
Hi!
I ordered a 60HE+ and a PC plate, but I forgot to add the Lekker60 v2 switches. I also want to change to the fast shipping option. Could I contact support to place an off-cycle order to add the Lekker60 v2 (x70 for $20, 50% off because 60HE+) and upgrade to fast shipping?
I contacted support last week, but I'm asking here to see if anyone has done this before.
torn torrentBOT
Hi!
I ordered a 60HE+ and a PC plate, but I forgot to add the Lekker60 v2 switc...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!
limber iron
Hi!
I ordered a 60HE+ and a PC plate, but I forgot to add the Lekker60 v2 switc...
If u didnt placed the order on hold u must pray only for the order not beign shipped. Idk if next batch 60he will have already the V2 lekkers. U must check the SKU Number when It arrives
For the response wait tomorrow, they dont work in the weekend
tired bridge
Its the module so not switches. I wouldn't able to place it on hold, so yes, praying here and waiting for response
tired bridge
@narrow drum sorry for the tag but I think you could help me. Can I place a new order with only the Lekker L60 v2 but with that discount (the 50% off from the 60HE+ purchase) applied? Because I forgot absolutely to add those switches :/
tired bridge
Please? Maybe would be better to take actions on this before its pack
thorny shale
the v1.5 switches are good
narrow drum
Not sure if you can do this after the fact
You can place the order on hold via the Hub and request this by email. Otherwise if not possible you can cancel the order and replace it with the correct items.
tired bridge
I can't put it on hold, neither cancel cause support is not replying
tired bridge
the v1.5 switches are good
Is the 60HE+ module, comes without switches
narrow drum
what is your order number
tired bridge
The order is US131601A
Maybe just cancel it and I can place a new one
With the items
Could you cancel it?
narrow drum
The order has been sent to the fulfillment center to be processed but is currently on hold for an address check (not a valid address).
I'll need to ask a colleague about the next step.
tired bridge
Okay! Maybe just put it on hold until it can be cancelled, and I place a new one right now
Just let me know if its too much complicated,
But I can:
narrow drum
Keep in mind I haven't interacted with the US fulfillment Center much (I mostly handle technical tickets), so I have asked in the backend regarding the next action on this ticket.
As the order has been sent to the fulfillment center to be processed, I'm not sure we can:
tired bridge
Well! Thank you very much, approximately how long can the response take?
narrow drum
Currently, your order is on hold by the fulfillment center. i have left a note if we can cancel the order at this stage, but since many staff members are either asleep or flying back from a Wooting event, this may take a bit of time for a response.
tired bridge
Oh okay, I think the best option here is to know if the fullfillment center can add the Lekker L60 v2. Because from today, the 60HE+ module is on pre-order
narrow drum
Oh okay, I think the best option here is to know if the fullfillment center can ...
May be best to cancel the order and reorder the correct parts for this case if that is ok i can send the order to the cancel order folder witch takes prioity
tired bridge
Okay yes, It's a shame, since it would have an estimated delivery of October 13, but it's my fault because I forgot to add the switches :(. There is no way to avoid that pre-order delay using my already purchased module, right?
narrow drum
Ah, dang, not in stock. I'll leave the order just in case we can perform the order edit and see what actions we can take tomorrow as I'm not sure, mate.
tired bridge
Nice, that was my concern
Feel free to tag me on update here, thank you so much for all your messages and time 🙂
tired bridge
@narrow drum hey here to thank you so much, I just added and paid the switches early
Just one question, can you put on hold to edit the address and then remove the on hold status? Cause I missed up with Name
narrow drum
looks like the order has already been shipped so wont be able to make changes to the order
tired bridge
Okay, I will pray that will be able to deliver. Thank you so much for all your help
narrow drum
If the delivery fails and gets sent back, make sure to email us to inform us and provide the correct address.
Also, you might be able to contact the courier when you have the tracking number, but I am unsure if this is possible.
tired bridge
Yes I will contact the courier and do everything possible, the Address 2 is correct but they ever check first the name for the user id
tired bridge
Just contacted UPS, and also the receiver to have update on this