All o did was unplug and replug the keyboard and it just stopped working. I did the restore and had no success, there is no more info online.
#my 60he stopped working on my desktop. on laptop works fine
silent topaz
sleek veldtBOT
All o did was unplug and replug the keyboard and it just stopped working. I did ...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
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You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
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Place it on hold via the Wooting Hub!
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compact oak
To start, it's best to determine and check the state of the keyboard, as it may be in Restore mode or driver related.
To find out in Windows you can check Device manager.
How to open Device Manager
- Right click on the Start button in the taskbar
- Select "Device Manager"
- Select "View"
- Select "View by container"
- Look for the device
Can you check how your device is listed and expand the device tree and take a screenshot of what is visable
compact oak
hmm looks to be normal
how is the keyboard?
- RGB - On/off
- can you comminate with the keyboard via "Wootility" Yes/No
- If you enable "RT-Display" do you notice the keys reacting to being pressed
To Enable the RGB effect “RT-Display” you can use one of the Two Methods
Method one:
importing the already created "(Test Profile) RT-Display" profile into wootility
- Copy the Code: d1c508f2450941b50a9c33b0468d5a20b5bc
- Click the "Import Profile" Button which can be found on the left side of wootility
- Select the newly imported Profile
Method Two:
To manually create or enable the effect, you can do the following:
- Select the "Color" Tab
- Under Effect layers, add or change the current effect to RT-Display
- For better visibility set Base Brightness to 0%
Example image
silent topaz
Rgb on
I can communicate with the keyboard via wootilitt
The keys react to being pressed
compact oak
If you press caps lock dose the RGB change colour indicating that the computer detect the key presses and turns on "capslock"
silent topaz
When i press caps lock the key doesnt turn white and it should.
Which means it doesnt detect the caps lock.
compact oak
yea this an odd one
the drivers look fine (not missing any thing)
but just to double check can you try this guide incase it is related to drivers/registry files
https://help.wooting.io/article/173-how-to-flush-all-dead-registry-entries
silent topaz
Under step 5. I don’t have any of those registry
Is that alright?
rare schooner
can you screenshot and show us which ones you have?
silent topaz
compact oak
if the registry files are not present then that is fine that step is to make sure they have been removed from removing the drivers
twin gate
time to bring it up internally
compact oak
these cases are spread out over weeks and differnt sistations (i was including tickets)
