#Regarding the order details

1 messages · Page 1 of 1 (latest)

icy lintel
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Hello, I bought Wooting 80he, but I'm inquiring because it doesn't show up in the order details. It's not in the mail and there's no place to show up, so I have the payment details, but there's no way to find the order details.

latent sealBOT
# icy lintel Hello, I bought Wooting 80he, but I'm inquiring because it doesn't show up in th...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!

humble nest
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Your order gonna show up in an hour or so in the Hub

icy lintel
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It's been a long time since I bought it. I bought it on April 21.

humble nest
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Uhm did u get the confirmation email about ur order right ?

icy lintel
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I've never received an order email.

humble nest
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And did u make an account at hub.wooting.io with the email that u ordered with

icy lintel
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But I have the payment details.

humble nest
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U should have got this email after u purchased

IMG_4852.png
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Then I recommend u to send an email at social@wooting.io with your full name, address and phone number

icy lintel
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Maybe when I bought it, I bought it without logging in.

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ok

humble nest
icy lintel
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I don't think I received it by e-mail.

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I sent you the contact and address via email.
Please watch it later.

humble nest
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Im not working at wooting

gray anvil
# icy lintel I sent you the contact and address via email. Please watch it later.

  1. If you have other email addresses, it's possible you ordered the keyboard under a different one. It's best to check if you received any emails there. You can also transfer the order if needed by following this guide: Transferring Ownership of an Order.

  2. Otherwise, I assume the email was entered incorrectly, which may have caused the order to not be linked to your account.

In that case, please reply to the previously sent email with the following information used in your order to help find it and confirm ownership:

  • Name:
  • Delivery address:
  • Last 4 digits of credit card:

Also side note pretty much at the end of the work week so may not recive a respones for a bit

icy lintel
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Sorry, the email address was different
I solved the problem. Thank you
Can you tell me when it will be delivered?

gray anvil
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if you have access to the email you can create an account on the hub and check the estimate now