Wooting keypad randomly stopped turning on

[thick roost]

The day before yesterday, the keypad was working perfectly, but yesterday I went to use it and realized wootility couldn't find it, even though it's just been sitting on my desk. The only thing that happened in between was unplugging my USB dock that it was connected to. It seems like it's not turning on at all. I tried the following to troubleshoot the issue:

• Using the cable that works fine with my keyboard
• Restarting my computer
• Followed the troubleshoot steps in wootility (holding right key and right button, then plugging it in)
• Ran this command Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' } in powershell before and after plugging the device in to confirm it's not at all making a connection.

Anyone else encountered this or have a clue what could've happened?

[hexed gorge]

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[glad wadi]

Have you tried connect the keyboard directly into the pc without the usb dock?

[thick roost]

yeah I tried that

[glad wadi]

I have attached a link to a guide that shows how to reset/restore your keyboard which should solve this issue : https://help.wooting.io/article/90-how-to-restore-reset-my-wooting-one-or-wooting-two-flaretech

[thick roost]

I tried this guide before and had no luck

[glad wadi]

When you are using the hub do you have anything else plugged into it?

[thick roost]

yes, but I'm testing without the hub

[glad wadi]

Okay, do you have anything plugged in near the keyboard for example mouse?

[thick roost]

I tested with the hub unplugged, so no, everything else was not plugged in

[glad wadi]

Okay so just to make sure. Without the hub the only thing plugged in was the keyboard, correct?

[thick roost]

yep just the keypad

[glad wadi]

And you tested the usb port with a different device to make sure it is working?

[thick roost]

I've only tested it on this laptop

I have another laptop I guess let me test with that

[glad wadi]

Please do and let me know

[thick roost]

no difference

[glad wadi]

Can you try with your laptop plugged into it’s charger that way we can rule out low power

[thick roost]

they were both plugged in

[glad wadi]

Okay then I’d suggest contacting wooting at [e-mail] for a replacement keyboard

[thick roost]

yeah really seems like it somehow just died, quite strange 😓 I did contact them earlier today though, so now I'll just wait for a response