harsh belfry
I'm in Canada and I ordered a 60HE+ with a wrist rest.
It's been 4 and a half days since I got the "Your order has shipped" notice alongside a tracking number, and yet even now the UPS tracking hasn't moved to the in transit status.
As a result, I don't have an estimated delivery date, and the one that Wooting provides on the order page says August 26th (today).
Anyone else have experience with this? Thanks!
paper hollyBOT
I'm in Canada and I ordered a 60HE+ with a wrist rest.
It's been 4 and a half d...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [email protected]
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slim kayak
in the exact same situation rn, stuck on 'label created' on the UPS tracker with an expected delivery date of aug 26 on the Wooting page.
Also in Canada lol
lone timber
@slim kayak @harsh belfry it's possible the carrier hasn't scanned your package yet, wait 7 to 14 days to be sure they didn't just miss the first scan and definitely don't have it in their system, then contact our support via email at [email protected]
slim kayak
Yea considering we're both in the same exact situation I don't think either of our packages have been lost or anything
narrow zephyr
same exact thing happened for me, in Canada as well
slim kayak
welcome to the club
fast pawn
UPS is unreliable when it comes to their tracking updates. Usually they miss the first scan or wait till the package reaches the sorting centre in your country before it updates
harsh belfry
Gotcha, ok thanks! Hopefully all is good with it and it's just taking some time
As a note for Wooting (if anyone from their team sees this): the "Possible Problems During Shipping (with Solutions)" link in the automated Wooting Bot response seems to be a broken link (at least for me)
merry hemlock
I'm in Canada and I ordered a 60HE+ with a wrist rest.
It's been 4 and a half d...
mine has been on label created since the 16th
harsh belfry
mine has been on label created since the 16th
Oh wow, that's rough. Are you in Canada?
merry hemlock
nah im in the states
the fact i probably have to wait like a week or two for a reply to my email hurts
harsh belfry
Yea that's not ideal. Hopefully they ramp up their customer service a bit more. Maybe they've had a higher influx of customers recently?
merry hemlock
yea theyve been producing the 80he and 60he is in stock plus more emails being sent
narrow zephyr
has anyone with this problem sent an email to wooting and have gotten a response?
upper robin
same issue here, label created, on wooting it says the item left their warehouse and is "shipped" nothing has been received at UPS I emailed and did the no first scan for the reply to their support no responses yet
slim kayak
the club grows
gritty flint
The sorting center most be swamped with parcels in that case
spiral ocean
i ordered mine on the 22nd and it still says label created
gritty flint
Keep in mind these are notes and may not be accurate, but from my understanding, normally the process goes as shown in the image.
So, it could be that the parcel is sitting at the courier sorting center, and due to a high volume of orders, they could be late to unload and scan in the trailer, causing this delay, especially if multiple people are affected and the labels created between people are a few days apart.
slim kayak
finally got a scan!
slim kayak
fr
harsh belfry
Just got an email from UPS saying it cleared customs. And in that email it says the estimated delivery date is 2 days ago 💀
Very interested to see if they manage to pull this off
slim kayak
Just got an email from UPS saying it cleared customs. And in that email it says ...
does it say the same date when you track on the website?
harsh belfry
It does not, as of that email there was still no estimated delivery date on the actual tracking, but now the estimated delivery date is Friday 🙌
I'm assuming it clearing customs was expected/queued up for several days ago so when it finally happened after being delayed it sent the email with the original date it had expected before the delays. I just found it funny that I got an estimated delivery date that's in the past from a new email lol
slim kayak
ohh i see lmao
yeah my delivery date just updated to friday
hopefully they’re right this time
merry hemlock
this is crazy, the detachable cable is already on the way but my keyboard is still not scanned
is fedex just bad?
gritty flint
In some cases, the courier sorting center can be overloaded with parcels. This can sometimes happen due to local events like "Black Friday ,Christmas,Wooting sales,etc.
zealous wedge
bruh i ordered mine the first week of August, still no keyboard. They still took my money though. (Also from canada btw)
narrow zephyr
got the scan as well, probably same batch
merry hemlock
apparently mine got lost, so theyre replacing it :)
upper robin
Mine was delivered yesterday couldnt find it and my neighbor brought it over this morning
this keyboard is butta
slim kayak
Mine was delivered yesterday couldnt find it and my neighbor brought it over thi...
the heart attack i woulda had
upper robin
i madwe a ticket before i noticed he brought it over
hopefully tyhey se emy update that i did receive the keyboard haha
hot sonnet
sigma neighbour
dreamy wasp
