Keyboard

[inland sundial]

hey chat, just got my keyboard yesterday everything was fine, i boot up wootility and my keyboard isnt connected
i tried unplugging that didnt work
any helps or pointers please?
like i can type with it like right now but the software shows my keyboard is disconnected

[fierce hawk]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[silent ginkgo]

hey, does the error message look similar to this?

Do you have any software that could be trying to connect to the keyboard at the same time as Wootility?

The most common is software that controls RGB/LEDs. Below, I'll provide a list of the most common ones:

• Artemis RGB
• Asus Armoury Crate
• L-Connect3
• Open RGB
• Project Aurora
• Razer software
• Signal RGB
• Wallpaper Engine (1 Report)
  ...

If any of these or other similar software are running, please disable the software temporarily and relaunch Wootility to see if that resolves the problem.

Once you have applied the settings in Wootility, you can close down Wootility and relaunch the software again. (Stolen from @waxen dawn :p)

[waxen dawn]

Side note also best to check if the reason for this is a "USB Hub" or "KVM"
pretty rare this is the cause these days