#ORDER RECEIVED!? ROW14126A

1 messages · Page 1 of 1 (latest)

hasty bluff
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Okay, I ordered a Wooting on the 6th of this month, and now it's the 20th. Initially, the website said that the delivery would take about until the 19th or yesterday at the latest. I didn’t mind waiting for it to arrive by the 19th exactly, but what really bothers me is that Wooting hasn’t even shipped it yet. The only information I have is that someone who ordered after me on the 9th of this month has already received theirs, but I haven’t even received an email stating that mine is on its way. At this point, I don’t know how to feel. I really like the originality of Wooting and don’t even care about the new Razer Huntsman V3 or anything like that, but now I’m thinking that I should just request a refund and buy a Razer instead. Another option is to buy a Wooting from a local retailer instead of ordering directly from the website. I think I should have done that from the beginning. I’ve sent emails to support multiple times, and it takes 3-5 days to get a reply. I’ve received 4 emails in total, with 2 being tickets from the website. But even though they said to reply if the email didn’t help, they haven’t responded when I did.

So I want to ask:

-- Does it take a long time to process a refund?

-- Why is there such an unreasonable delay in starting the shipment of my order?

I’m really upset about what’s happening.

Sorry for posting this message in both feedback and community support. I wasn’t sure what to do to get any action, so I posted it in both places in the hope that someone who can help will see it.

ROW14126A

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ashen raft
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I’m still waiting on a refund request I made a week ago this company is a mess

queen arch
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Send a refund request through their email on the website. Took mine about 3 days to process for my 80HE peorder.

river hinge
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atleast you are getting replys lmao

hasty bluff
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All of them was auto bot

hasty bluff
queen arch
hasty bluff
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So, are they really not going to do anything about this? I just saw that someone had issues with the delivery delay to Thailand, and I wonder if they're in the same situation as me just taking orders and doing nothing about it.

simple saddle
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60he? or the 80

hasty bluff
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60HE

hasty bluff
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Again same text and then I reply them. 2-3 days responds SRSLY?

cursive basin
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i dont think they have a very large support team and its pretty normal to get an email directly from support within 2-3 days during heavy periods like this

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for any company

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rn them releasing a new very hyped product they probably have a ton of emails all i can say is to try to be patient and shipping is never the exact same for 2 users

hasty bluff
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Ok I don't know because of these feedback from me or because I'mm thinking about refund. Finally I just get the email from them about shipping. They finally shipped it. So estimated 19 August is date I should get. But now 20 August they just sent it. I know how hard they have to work out. BUT we are customer we paid for things. So please be better organization.

cursive basin
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august 19th is still an estimate

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you should always expect some sort of delay with these products that are group buy

cursive basin
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its not like its amazon