I need hellpp

[willow token]

My damn 200 dollar keyboard that takes 2 years to ship out is geeking it switches profiles without me even using it and is annoying wat can i doo

[ashen yarrow]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[flat sun]

sorry not sure i understand the problem, could you elaborate a bit

[willow token]

i just leave my keyboard and it randomly switches profiles

and i have a profile with liek no letters and it decides it wants to switch to that one all the damn time

[flat sun]

some questions:

1. is this a 60he?
2. do you experience any other issues with the keyboard?
3. if you experience other issues, are they isolated to one part of the keyboard, or the whole keyboard?

[willow token]

yes its a 60he and thats the only issue

[empty flicker]

i need to head to bed but i have a saved replies that may help