#Wooting KB doesn't connect

1 messages · Page 1 of 1 (latest)

finite steeple
#

My wooting isn't working when I connect it to my laptop. Yesterday he disconnected for few seconds when I mooved it and today not connecting anymore. Can someone help me pls ?

coral hamletBOT
# finite steeple My wooting isn't working when I connect it to my laptop. Yesterday he disconnect...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!

flat marten
#

To start, it's best to determine and check the state of the keyboard, as it may be in Restore mode or driver related.

To find out in Windows you can check Device manager.

How to open Device Manager

  1. Right click on the Start button in the taskbar
  2. Select "Device Manager"
  3. Select "View"
  4. Select "View by container"
  5. Look for the device

Can you check how your device is listed? It may have one of the following names:

  • Wooting (Two He / 60HE / UwU)
  • Wooting Restore
  • Not listed

Also, just to check, is your keyboard stock or has it been modified in any way (case swap, tape mod, etc)?

Image for reference

finite steeple
#

Btw I opened it for a clean up but was month ago

flat marten
#

If you haven't already, I recommend trying another USB-C cable and another port (further away from the current location).

If you have another computer, that would be the most ideal — this is to check if this is a physical issue with the cable or an issue with the port to help narrow it down.

finite steeple
#

I tried with another cable (new cable received 2 days ago with my mouse so couldn't be damaged already)

#

And the wooting cable is still working I can use my mouse with it but not keyboard tho :(

flat marten
#

I would still recommend trying another port just in case Windows disabled the port for that device.

Also, to check on the earlier comment about opening up the keyboard, was this for modding or performing a case swap, even if it was temporary?

finite steeple
#

Didn't used water just a brush and a mini vacum

flat marten
#

So normally in these situations, when the keyboard is not detected by the system and when it narrows down to the keyboard, it tends to be one of the following:

  • Broken/damaged USB-C port, which might be visibly tilted or have broken internals. Sometimes it moves easily if slight pressure is applied.

  • Broken component on the PCB, most of the time FB1 or ferrite bead. When a non-compatible case is used, it can be checked if a visible crack is present on the component.

In this case, I assume the issue is with the port, as you mentioned that moving the keyboard caused it. So, possibly a badly soldered USB-C port, and moving the cable around near the point may establish a connection.

In this case, it's best to contact Wooting and send an email with the link to this Discord conversation to help speed up the process.

finite steeple
#

Ok thx