flat kite
Hello,
I recently purchased the 60HE+ module with keycaps, case, switches and lub. I placed my order on hold cause I want to change the keycaps from pink to white and the switches from 60Lekker to 45Lekker. I know that the support usually takes 3 business days exluding over the holidays (it's writed in their mail).
And because it's holidays, I would like to know if I'll get an answer soon or no.
Thanks for the answer.
slow orchidBOT
Hello,
I recently purchased the 60HE+ module with keycaps, case, switches and l...
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!
magic grotto
It can take up to a week at the moment due to a massive influx of emails support is dealing with - support also does not work on weekends. But they will get to your email as soon as they can 