Wrong order

[arctic ivy]

Hi i just ordered a wooting two HE but ive chosen the wrong layout does anybody know if i can change it ?

[safe tendon]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[cloud aurora]

best to place the order on hold in the wooting hub to prevent it from shipping out.
can then email wooting and ask them about the order change: [e-mail]

[arctic ivy]

Yeah ive already done that, was just wondering if anyone made the same mistake

also its weekend now and i dont think theyrespond until monday, and im a very impatient person 😂

[urban pier]

It may take longer than Monday lol

[arctic ivy]

what do you think how long it takes ?

[verbal hamlet]

Approx 2-3 weeks I assume

Put the order on hold, wait for their response for that one. Meanwhile, place a new order rn with correct one

[urban pier]

I’m on day 11 I think

Support contacted me last night