Missing inputs

[bronze willow]

Hello,
week ago bought my Wooting keyboard.
Sometimes when i play, CS2 or Overwatch, while walking forward with W, the input is sometimes miss read or something, and the character just stops. Then I have to repress W to walk forward again. It might be something bad in my setting or wootility, but I'm not able to find anything that could help me

[slender aspen]

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[ruby topaz]

I need to head to bed soon, but I'll try to help real quick or at least help narrow it down.

To start, I recommend enabling the RGB effect "RT-Display" to show when the switch is detected as pressed (Green) and (Red) on release so you can tell if the keyboard is dropping the input or the system/game.

To enable the RGB effect "RT-Display," you can use one of the two methods:
Method one:
importing the already created "(Test Profile) RT-Display" profile into wootility

1. Copy the Code: d1c508f2450941b50a9c33b0468d5a20b5bc
2. Click the "Import Profile" Button which can be found on the left side of wootility
3. Select the newly imported Profile

Method Two:
To manually create or enable the effect, you can do the following:

1. Select the "Color" Tab
2. Under Effect layers, add or change the current effect to RT-Display
3. For better visibility set Base Brightness to 0%
   Example image

Once enabled check if the keyboard is still detecting it as pressed as it should show (Green) if the key is working

Next point I assume that the keyboard is working fine as I have seen a few tickets/Discord posts, the majority relating to the game Valorant, that show similar symptoms of the [W] key working fine on the keyboard but releasing the key for some reason (i am unsure of why).

Can you try the following:

• Revert the firmware to 2.7.2 by going to Wootility > Settings > Updates > My Devices > Revert back and check if the problem still happens (if this resolves the problem, I would be interested if you are okay with further tests).

• Disable all background applications except for the game in case there is a conflict (for example, a macro software may scan for changes in the [W] key at the same time as an anti-cheat software, causing the state of the key to be lost and forcibly releasing the key until a new press is detected).

Best of luck mate i need to sleep