After order help

[rotund walrus]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[wind flare]

takes up to an hour for orders to appear in the wooting hub

[bold edge]

So it's normal if when I try to create an acc with the same email as the one I putted in my order it says it isn't the email I used to purchase?

[wind flare]

if you received a confirmation email (be sure to check spam section as well) there’s nothing to worry about.

if you didn’t receive a confirmation email you may have made a email typo at checkout. if that’s the case you can contact wooting ([e-mail]) with full name and shipping address. and they’ll help you fix this

[bold edge]

Thank you so much!