#60he+ keyboard disconnecting

1 messages · Page 1 of 1 (latest)

latent dagger
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i have just updated to windows 11 and now the keybaord keeps connecting and disconnecting also freezes. Pop up window saying the device has malfunctioned. Anyone else had this issue and know a fix. This never happened on windows 10.
It has took me 20 minutes to write this KEKW

runic cairnBOT
# latent dagger i have just updated to windows 11 and now the keybaord keeps connecting and disc...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

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Possible Problems During Shipping (with Solutions)

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latent dagger
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doesnt matter changed cable, turns out the wooting cables don't last very long which is disappointing, i received the cable on the 15th of march this year and already failed. I'm trying one more cable from them if it happens again in 4 months i shall no longer be purchasing a cable from wooting no more a cable should last more than 4 month especially at the price

marsh magnet
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if the cable is broken it’s worth to email them about this. you may be eligible for a replacement under warranty

latent dagger
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ill give it a GO

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🙏