#How to put an order on hold.

1 messages · Page 1 of 1 (latest)

severe heron
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I am trying to cancel an order I made yesterday, and I have received an email stating that I should put the order on hold. I can't figure out how to do this on the website, even through the wooting hub section. Any help?

jovial latchBOT
# severe heron I am trying to cancel an order I made yesterday, and I have received an email st...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!

fervent dust
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  1. Go to the site https://hub.wooting.io/
    Log in or create an account with the email used in your order

    • The email used is linked to your order

  2. Go to My orders

  3. Select your order

  4. On the right side, there should be a yellow box to place your order on hold

The Wooting Hub

Access and edit your orders, connect your discord, and manage your Wooting account.

severe heron
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-request invoice
-contact us
anything past those options is the "Need Help Getting started?" section

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Could it be because I am in the shipping stage that I am no longer able to hold the order?

fervent dust
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In that case, it may be too late, and the order may have already been submitted to the fulfillment center to be processed and shipped.

Could you provide me with the order number? It should look like EU/NA-xxxxxx. There might be a chance that it can be placed on hold manually by staff, but keep in mind there are no promises on this.

I'll also mention that if it does ship, you might be able to contact the courier with the tracking number and state to refuse shipping. When the order is delivered to you, you could also refuse shipping, and it will get sent back. If you do this, make sure to contact Wooting to give a heads-up. (this will save you from paying return shipping fees)

Otherwise, if it is delivered to you, you can request to return your order. You will need to pay for shipping, but Wooting will provide you with a discounted price. Once the order has been returned and inspected, you will receive a refund.

severe heron
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Order number US100471A

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I'll try the other strategies you mentioned if it gets through the fulfillment center and ships. also ty for the help

fervent dust
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ill forward Order number but just keep in mind not set in stone

best of luck 👍

severe heron
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Yeah forsure, ty

fervent dust
# severe heron Yeah forsure, ty

Staff has placed or requested your order to be placed on hold at the fulfillment center, so it's best to wait for a response via email for the next step.
Currently the weekend (None business hours) so a follow up response may take 1-2 days

severe heron
fervent dust
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No problem 👍

cursive thistle
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I can't put it on hand it's not shipped yet but my autofill put the wrong last name in

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so I was trying to change it or cancel my order and rebuy it

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i send an email but its telling me to put it on hold and i cant