shipping

[solemn flame]

ordered on the 12th and when i go on ups its just says labeled created and on the wooting webiste it says on the way and expected on the 20th

[inland barn]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[candid python]

The label created stage tends to indicate that the shipping package is loaded into the courier trailer and delivered to the sorting center.

At this stage, it can take 1-3 business days (Monday to Friday) for the trailer to be unloaded, scanned in, and move past the "Label Created" stage.

I would recommend referring to the provided tracking link for the most up-to-date information and estimate, as the one on the Hub is not as accurate as the courier's.

• (note)
  If it takes longer than 3 business days to move past "Label Created," there could be a high volume of parcels causing a delay or another situation. Most of the time, this gets resolved with a bit of waiting, but you can also send an email just in case.

[solemn flame]

ok thank you

[solemn flame]

i did pay for faster shipping if it comes a lot later do i get a refund on it because its a birthday present for the 23 of june @candid python

[candid python]

Wooting or the fulfillment center they use to pick, pack, and ship orders doesn't have any expedited process for a fee.

What you selected was the courier that tends to have a faster delivery timeframe than standard.

In case it is late, Wooting doesn't tend to offer refunds for delay by the courier.

ill note If you do end up wishing to return the order, you can return it within 30 days of receiving it for a refund. (return shipping not payed for)