60HE Device not found

[bronze stag]

I have been using my keyboard for almost half a year without any problems. yesterday, I turned on my computer as usual and tried to enter my computer password using Wooting 60E, but nothing happened. However, the RGB light was on. I tried to reconnect the power supply, but the RGB light was not on.

https://www.youtube.com/watch?v=f9f8PAI3XJI

I followed your YouTube video to try to solve this problem, but it still didn't work. So I want to know what's going on. Because I saw wooting restore in my device. But it doesn't work

So how can I solve this problem? Pls someone help me

[dreamy remnant]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[spring pilot]

I'll direct message you a guide as these symptoms could be a physical issue with screw making contact with a trace below causing the issue

Please keep all information here in case this post needs to be link/escalated for official support and having all the information in one place can help.

I note that I need to head to bed as it is 7am so may take a while before I respond

[bronze stag]

Thanks for help me out, thank you so much, it works now

[spring pilot]

@bronze stag
can I request that you send an email to Wooting with the information below as this can help us investigate these cases and would appreciate the help.

and to speed this process up you can copy/paste contents below into the email

Summary of Discord #77
Untamedx2 (Woot Help)
https://discord.com/channels/167181566978555904/1250223706211352608

Issue:
- Stuck in "Wooting Restore"
- Tape method guide provided and has resolved issue

Status:
- Resolved

Additional Information:
- Serial Number: 
- Order Number: 

Note:
- Performed restore, stuck at Step 5 "waiting for device to be connected"

Also if possible please fill in the information I left blank.

• serial number can be found underneath the keyboard under "S/N."
• order number

To contact Wooting for official support, you can go to the Wooting Hub and select the "Contact Us" button, or you can submit an email to
[e-mail]

[bronze stag]

ofc

[spring pilot]

thanks mate