Order problem

[kind zenith]

Hey, I just placed an order for my keyboard, paid - and my address was changed to a different one by the autocomplete that was previously in my browser. Is there anything I can do to change this or, when the package is on its way, can I forward it to the correct address (DHL)?

[lime charm]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[delicate trench]

Did you receive a confirmation email?

[kind zenith]

yes

[delicate trench]

Then you can create an account on the hub (link above), and just change the address yourself. 🙂

[kind zenith]

i created, but in 'orders' not showing anything

oh i got already

ty for help

❤️

[delicate trench]

Takes the hub a few minutes to show new orders. 😄