Can I get a refund in the 'Ready to Pack' state?

[sand belfry]

EU181905H

My order hasn't been shipped yet, but I'd like to get a refund

Would it be possible to get some help?

[minor spire]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[sand belfry]

At the "Ready to Pack" stage, there is no "place order on hold" button

[novel tusk]

At that stage, the order has already been submitted to the fulfillment center to be processed and shipped, and it tends to be too late to stop it.

I'll note that Wooting has a 30-day return policy, so if your order is delivered, you can pay for return shipping for a refund.

You can attempt to contact the courier once you have a tracking number to refuse the parcel, or when it is being delivered to you, to refuse it at that point. Both of these actions will result in the parcel being shipped back to Wooting without having to pay for return shipping.

Just make sure to contact Wooting if this happens.

[sand belfry]

Do I just put an e-mail in to Wooting?

[novel tusk]

you can submit an email to wooting for a Cancel request or stating that you are returning/refusing Shipping and to expect it back

Once returned they can initiate the Refund

To contact Wooting for official support, you can go to the Wooting Hub and select the "Contact Us" button,
or you can submit an email to

[e-mail]
(Note: use the email address associated with your order for fastest resolution)

[sand belfry]

Thanks☺️