#60HE not working in USB 3.0 ports

1 messages · Page 1 of 1 (latest)

tender ermine
#

When I plug my 60he into any usb 3.0 port on my motherboard the keyboard rgb flashes 4 times then turns off and the keyboard doesn't work, but when I plug it into a USB 2.0 port the rgb turns on and stays on and the keyboard works normally

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# tender ermine When I plug my 60he into any usb 3.0 port on my motherboard the keyboard rgb fla...

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