Got undelivered without even getting out of post office.

[dull trout]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[zinc trail]

Had to delete the image as it contained personal information
"tracking Number"

[signal kiln]

You're still going to have to contact the courier. And us via email.
We cannot provide any order support on Discord.

[craggy sphinx]

i have contacted the team on email

but i can't find the courier mail or whatever

[zinc trail]

Deutsche Post tends to hand off the delivery once it reaches the country's customs to the local courier. You can check which one by placing the tracking code into the site https://parcelsapp.com/

and follow up with the local courier.

[zinc trail]

ohh missed the part about the returns best to wait for wooting to respond in this case