#problem with firmware update
echo charm
graceful lagoonBOT
Thanks for posting your support request!
Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)
Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting
Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!
Do you need to...
- Cancel / refund an order?
- Get assistance with placing an order?
- Change the items in your order?
- Change your shipping address to a different country?
- Return a recent purchase?
- Get warranty support?
All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!
lavish trellis
- If you are using a USB hub or a KVM, please try plugging the keyboard directly into the motherboard or the back of the computer.
- If you are using the web version of Wootility, try using the downloaded version of Wootility and see if that resolves the problem.
- The USB-C cable may be the issue please try a different USB-C cable the shorter the better
echo charm
i have tried many different usb ports. i am using the app and idfferent cables
lavish trellis
in wootility can you go to
- Settings
- open error log
- provide the "Main.log" file
echo charm