not received order number or order confirmation email

[somber turtle]

I orders the wooting 60 he and after I payed I did not arrive to any tanks web side and I also did not get an order number or an order confirmation email (I checked spam). And in my bank my money hade been drawn.

Any body know about this?

[bitter agate]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[jolly hill]

If you did not receive your order confirmation email within about an hour, then you either used a different email address during checkout (more common with express checkouts), or there's a typo in the email address used.

You'll have to send an email to [e-mail] for assistance with this. Be sure to include the full name and the delivery address of the order, to make it possible for support staff to find the order.