request support to cancel an order

[tight pulsar]

hey i ordered the 60he and then i changed my mind so i want to get the 80he but still no reply from support

[hot willow]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[karmic citrus]

If you ask to cancel they send an automated email. Respond to that email to confirm you want to cancel. You likely won’t get a reply from a real person until after you confirm. Make sure your order is on hold so it doesn’t ship.

You can set it on hold through the hub.

[modern vigil]

We are experiencing high volume of tickets right now, we will get back to you, as nieuemma mentioned, make sure you put the order on hold on the Wooting HUB :)