I want to cancel my Order

[visual canopy]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[median wren]

you will need to send an email to wooting on the matter check the Bot respones above

[undone latch]

I have made a request on the website help icon

[median wren]

I have checked, and your order has already been submitted to the fulfillment center to be processed, and it's too late to stop it.

Sorry, mate.

In this situation, once it has been shipped and you receive a tracking number, you can try to contact the courier and see if you can refuse the package. This will get the order returned to the warehouse.

You can also refuse delivery when it arrives, and it will also return to the warehouse.

Otherwise, if you receive your order, you will need to contact Wooting to initiate a return process.

[undone latch]

can you please contact fulfillment center to cancel it because it's not gonna be shipped directly to my address bcs i paid Myus.om to ship it to my country and i faced some issues with that site that's why i want to refund untill next week.

i hope u understand and lmk if it's possible to do smth about it cuz i only ordered less than 24he ago

[tropic drum]

It is unfortunately too late for us to do so.