#Keys

1 messages · Page 1 of 1 (latest)

deep nexus
#

Idk on my Wooting 60HE my keys randomly do the completely wrong thing i've tried reinstalling windows didn't fix like

If i press ENTER it will put my game into WINDOWED mode if i press ESC it will do something else etc etc

Pressing ESC does something else it's like CTRL/ALT is being constantly held down

grim mothBOT
# deep nexus Idk on my Wooting 60HE my keys randomly do the completely wrong thing i've tried...

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to social@wooting.io
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

All of these types of requests need to be made via the Wooting Hub or by emailing social@wooting.io directly!

polar remnant
#

can Record a video of the keyboard pressing the keys and enable the RGB-Effect "AOE". This will show how far a switch is pressed by how bright and how far the surrounding keys light up.

This can be done by Two methods

Method one

To enable this effect, you will need to launch "Wootility" and follow the steps below:

  • Select the "Color" tab.
  • Under "Effect Layers," select "+ Add RGB Fx Layer."
  • Choose "AOE"
  • set "Base Brightness 0% (as to Better showcase)

Method Two

You can paste the code below into the "Import Code" button marked by the red arrow in the image.
AOE-Test Profile Code: f51b10081efd3b39780986329431f189d90f

Image example

deep nexus
#

idk specifically about other games maybej ust a valorant issue but idk

#

but ok i do that one

polar remnant
#

that is a new one for valorant.

just to make sure could you enable the settings out of game and see if you can replicate the behavior as what is described might be a Mutiplexer related

deep nexus
#

i imported the profile

polar remnant
#

For example

you Press [A]
it will light up the key and the sournding keys depending on the amount pressed

deep nexus
#

it isn't happening rn

#

it's like

#

the ALT key and CTRL key is being held down constantly meaning when i press ENTER it will put my game into windowed mode

polar remnant
#

If this issue is isolated to just Valorant, it might be the game itself causing the problem.

I would also recommend lowering the brightness to 0% on your main profile and see if you encounter any problems.
as you keyboard may not be receiving enough power to function correctly

(the profile i made Power has low power draw due to most LEDs being off)

deep nexus
#

hmm ok it only sstarted happening recently

#

like the last 2 months it started happening constantly

#

it could be isolated to Valorant it's self but i'm not completely sure

#

or maybe just a bad usb port?

polar remnant
#

can try that aswell incase the USB is not providing enough power
you can try plugging it directly into the motherboard
or a (3,X) port (can be blue colour) and see if that makes any change

in regards to valorant with the amount of tickets / Discord post related to that game the issue always seems different each time

deep nexus
#

xd