How do i send a Commercial Invoice with fedex????

[warped path]

So the tracking says that my package has arrived my country. I got a mail sating it is delayed, and the recommended action was: Shipment requires a Commercial Invoice. HOW DO IS END THIS??? I've been looking on the website and it says i need to sen dit but no matter where i look i can't find where to send it!!! And i can't find a wway to contact fedex either. Anyone been through this process before? I live in norway if that has anything to say.

[tardy spear]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

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[warped path]

help pls

[mossy stump]

I'd email wooting if you haven't already

[warped path]

I doubt wooting will be able to do anything.

[mossy stump]

Well don't you need to contact them to get the invoice fedex needs? The invoice on your hub isn't a commercial invoice.

[mint marsh]

Yes

[warped path]

I have done that, but that’s a simple click and then that invoice is sent to me. Still doesn’t tell me where to send it to fedex. FedEx is so bad. Had to call customer support where I as a Norwegian had to talk to a Swedish dude. And while it works(I hope at least), it’s a pain in the ass. Just crossing my fingers it is ok now. Not gonna have my hopes up though.

[mint marsh]

As I alluded to previously, you'll have to email us for assistance with a commercial invoice.

[warped path]

I did send a request. Still waiting for an answer. Just think this process has unnecessary many steps.

[mint marsh]

It is unfortunate but not something we can resolve quick and easy. 🙂

[warped path]

I understand. I’ve ordered things internationally before, and I’ve had to send a commercial invoice before. Never been this complicated to do though. FedEx customer support said which mail address to send the commercial invoice to though, so I just copied the pdf I got from wooting. Hopefully that will resolve the issue. I’ll keep both my eyes peeled though.

[mint marsh]

As I understand this is the result of a slight warehouse mixup. They were supposed to be included with the shipment, but something went wrong.

So our CS team is manually creating these forms and passing them to FedEx - It is a slow and time consuming process, but it's high priority for us to avoid orders getting stuck in customs.

[warped path]

I see. Mistakes happen. The fed ex representative told me he would tell Norwegian customs about the mail I sent. Just hope it will be resolved either way. But at least this clears things up a bit:) Thank you. Waiting (not so) patiently for my wooting keyboard.😂

[tiny pine]

how did u get in contact with fedex support agent? they wont let me thru

why is this so complicated, why not just send and deliver? why does it get stuck there? @mint marsh

[warped path]

I just searched for the number for fedex in my country. If i understood mansen correctly then wooting and fedex will resolve the issue without you having to do anything though. I'm just impatient and want my package before the weekend. But try to search for "fedex number (your country)". I highly doubt they appreciate you tagging them though. @tiny pine

[uncut barn]

Fikset det seg til slutt?

Har samme problemet.

[warped path]

Jeg ringte til fedex.