Please help

[raw creek]

Hello, I received an email telling me that my purchase seems fraudulent and they ask me to send them a photo of my card with my name, has this happened to them and what solution did they come up with?

[prisma fractal]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[dry mesa]

This can occur if the payment processor flags the purchase for additional verification.

best to check and Make sure the email is coming from
"[e-mail]."
I'll also mention that the email should only request the last 4 digits.

[raw creek]

If I received the email from that address, the other point is that I made the purchase with the virtual card 😦

[umbral atlas]

Then reply to the email stating that. We will require a screenshot of the card in its app, as well as government ID with photo - we'll explain via email. 🙂