no email response

[narrow seal]

on mar. 28 placed an order with wrong email address（typing mistake）. email [e-mail] serveral times. but never got any feedback.

[wanton narwhal]

Thanks for posting your support request!

Note: #community_support is only for answering general questions and for troubleshooting.
All order-specific and shipment-specific support must be handled via the Wooting Hub or via email to [e-mail]
(You need to create an account on the Wooting Hub, using the same email address as your purchase. The account is not created for you automatically!)

Troubleshooting your Wooting Keyboard? Try these steps first!
Basic Troubleshooting

Questions about shipping, or what to do if your shipment has a problem?
Possible Problems During Shipping (with Solutions)

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, update your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it on hold via the Wooting Hub!

Do you need to...

• Cancel / refund an order?
• Get assistance with placing an order?
• Change the items in your order?
• Change your shipping address to a different country?
• Return a recent purchase?
• Get warranty support?

All of these types of requests need to be made via the Wooting Hub or by emailing [e-mail] directly!

[sullen shuttle]

hey @narrow seal ! some things to keep in mind:

the EU staff just had Easter holidays and the TW staff has Children's Day and Tomb Sweeping day at the end of this week, so they will be short staffed at the moment in office

They are also extremely over-extended work wise as they've had a large influx of orders too.

You'll get a reply within the next few business days hopefully! :)

[narrow seal]

thanks i will just wait