trouble with shipment

[vernal canopy]

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[uneven knoll]

@storm flax
had to delete the image/post due to containing personal infomation

[storm flax]

oh sorry about that

[uneven knoll]

To answer your question:

Best to place the tracking number into this site:
https://parcelsapp.com/
as the Deutsche Post doesn't tend to do last-mile delivery but hands it over to the country's local last-mile delivery service.

Once you know which carrier it is, reach out to them.

(I'll also recommend placing the tracking number in the local carrier tracking site as that tends to show reasons for issues and possible next delivery date.)

[storm flax]

okay i will do it now

thank you

[storm flax]

the app tell me that " unsuccessful delivery . Address not available at time of delivery/ amttempted delivery today" mean that are they cant deliver that on that day or they cant contact me ( sorry for my bad english) . And i can see package got delivery by dp paket plus but i cant see how to contact them thourgh the app

[storm flax]

oh is that a zip code ?

[uneven knoll]

Not sure what you mean by zip code?

But it's best to check the courier site for ways to contact them or send an email, and stay tuned to the tracking site as it may state list a date for the next delivery if they attempt one.

in Worst case scenario, if it gets returned to sender, contact Wooting. Let them know that it is being returned and explain the situation; they will help you out.

[storm flax]

can i dm you on discord cause i cant show image cause personal inform

[uneven knoll]

If this requires any personal information to be shared, you will need to contact Wooting for official support on the matter.

(Also, my knowledge on the shipment side of things is limited.)

To contact Wooting for official support, you can go to the Wooting Hub and select the "Contact Us" button,
or you can submit an email to
[e-mail]

[storm flax]

i think is not requires any personal information , i just need some explaination about the code on the app cause i dont really understand it

[uneven knoll]

From my (very limited) understanding,

if it is requesting the ZIP code could be used to verify that you are the receiver of the package. So, I would suggest that you input the delivery address ZIP code if it is requesting that information.

[storm flax]

i googled the code and it show me that a code like this 129080, VN so i search it and it show me that is a postal code of an office

so , i can contact them then ask about my package ( what you told me earlier ) right ?

[uneven knoll]

If that is the business that deals in parcels & deliveries (I assume so, heavy on the assumption part), sorry, I can't provide a definite answer on the subject.

[storm flax]

yes , that is the business thats deals in deliveries

i can cofirm that

[storm flax]

this keep confuse me more

i continue search for my package on the local website of my country

and it said that the package is successfully delivered

someone took it

but on the dhl app said it fail

and i still dont know why they can deliver that without any phone call

[uneven knoll]

I am unsure, mate.
Might be a communication problem between the two companies stating two different things.
All I can say is it's best to contact Wooting on the matter.

[storm flax]

how can they confirm that was me

ahh

btw thanks for your help

i think i will try to contact that office tomorrow

its 5 a m for me

[uneven knoll]

6:35 am for me (WA) time

but best of luck on this and hope it gets resolved i am going to head back to bed

[storm flax]

it seem like someone took it and they said there is no phone number provided ( idk is dhl or wooting not cofirm with delivery post ) , at least it has arrived , now i have to find it

[storm flax]

i found it , really thanks for your help

[uneven knoll]

congrats was it thrown over a fence or sitting the post office?

[storm flax]

they deliver it wrong address

they dont have my phone number so they just give it to someone and someone really took it without open it

[uneven knoll]

ahh well all good that you got that solved

I would also mention if you sent a ticket best to reply to the email stating that "My ticket is resolved"